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KodakNY
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Joined 2 years ago
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Re: T-Mobile Bait and Switch scam on December 2021 "Free" upgrade to IPhone13 + airpods
Same issues, bait and switch and NO attempt to resolve or stand by their quoted price!!! I thought I hated ATT but my goodness TMobile is horrible. I am 2 years after this original post,,, what happened with that? I am happy to join / testify / add to any complaint!!!!!4Visto0likes0ComentariosRe: Switched from AT&T and bill is a lot more than I was quoted
I have a similar issue, I switched from AT&T and got 3 phones and 4 lines. Was quoted and have a screen grab for 202/month which included a bogo and 2 device trade ins. Now I'm 5 months in and notice my bills are 235, so I call and expect to have a resolution. Nope. They investigated for 48 hours and decided no they would not honor the price they quoted because I can't combine promos (there were only 3 promos for 4 lines, no combo!) and they would not return the trade in device and I am obligated to either pay off the phones completely if I want to cancel!!! If they'd have contacted me proactively about the misquote I could have decided and may have stayed given it was still cheaper - but the utter lack of responsibility is astounding. In what other industry can you say "sign up now for X" and then get away with "it's really X+++ and yiu have to keep paying that for 3 years or else pay $$$$ to get out of contract early" I thought it couldn't get worse than AT&T, but T-Mobile proved me wrong in both customer service AND mobile coverage quality!!11Visto0likes0Comentarios