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Kpen88
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Joined 3 years ago
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Re: Restricted line unable to make or receive calls
Bayo, thanks for the follow up. It seems that there were multiple issues with my line so a total of 3 tickets were opened before everything was resolved. The good news is that my situation has been resolved now, but unfortunately I was not able to get all the details on what they did on the back end. I know that a reset of network settings was done multiple times so I believe that was part of the solution in my case as well. Catebrigid, good luck at the store today. Hopeyou can find someone who can resolve your issue. If not, if recommend you ask for level 2 tech support when you call back and make sure they open a ticket and give you the # before you hangup. Definitely frustrating to be paying for a service and not be able to use it, especially when they can't even seem to tell you why it's not working.60Visto0likes0ComentariosRestricted line unable to make or receive calls
One line on my account has encountered an issue where it is unable to make or receive calls, but still has data & text capabilities. When trying to call the number we get the following automated message …"The service you're attempting to use has been restricted or is unavailable. Please contact customer care for assistance. Message TT204TX65." I have worked with T-Mobile tech support over the phone and spent hours in store trying to resolve but no one seems to be able to figure out how to fix. There are no parental restrictions present and apparently no other visible restriction on the account or line. The other six lines on the account are experiencing no issues. Tried to upgrade the line (currently an iPhone 11) to iPhone 14 recently and was hoping that might resolve the issue, but apparently this restriction is also blocking transfer of the line. Tried two different new phone units and spent almost 10 hrs over 3 days with online support & in-store but no luck. Please help!!15KViews0likes8Comentarios