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kram100
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Joined 4 years ago
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Re: How Can I Setup My T-Mobile ID for My Home Internet Account...???
I have made 6 calls to customer service since September, 2021 tryingto access my T-Mobile Home Internet account online. We have changed passwords, authorization codes, usernames, browsers and phone numbers. Nothing has worked. There does seem to be confusion regarding my pre-paid cell account and the post-paid internet account. My problem has been "escalated" several times with a promise of a call-back which happened only one time out of three promises. Again, that didn't work. I live in a remote area and cannot risk losing my internet service. So I gave up and put the monthly home internet charge on autopay. Now T-Mobile magically bills my credit card but does not text or email or communicate with me regarding the monthly charges. Has anyone found a way to access their T-Mobile Home Internet account online?19Visto5likes0ComentariosRe: How Can I Setup My T-Mobile ID for My Home Internet Account...???
No, that doesn't work. I just spent another 2 hours and 20 minutes in T-Mobile's chat box. This after numerous phone calls. I now have my 4th complaint code and a promise of a return phone call from "Engineering" in three business days.4Visto1like0Comentarios