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ksoriano12590
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Joined 3 years ago
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Re: Promotional Trade-In Credit Never Applied to Account?
Same thing happening to me. I kept my phones with the promise of a lease buy-out in Nov. 2021 and still being double billed and charged for the devices that are actively listed and paid-on in my TMobile account. I could've gone to another carrier - this promotion seems very bait & switch.13Visto0likes0ComentariosRe: Promised trade-in value from Sprint was not honored by T-Mobile
Same thing is happening to me. My next step to resolution is filing a complaint with the FTC andcontacting the State's AG. It's a shame TMobile and Sprint can't seem to remedy this despite their merger and commitments to service.Very low confidence and beyond frustratedwith the double-billing tactics.8Visto0likes0ComentariosRe: Sprint Lease Buy-Out Not Being Honored
tmo_mike_c wrote: We'll need to have you contact our Care team for T-Mobile or speak with a Legacy Sprint Care rep. They'll need to access your account and check on this for you. I've done this 2x now with a promise of a call back and no one has reached out to me.I don't think I should have to visit a retail store to have this resolved either.9Visto0likes0ComentariosSprint Lease Buy-Out Not Being Honored
I migrated over to T-Mobile Nov. 2021 after being with Sprint since 2012; when I migrated I was told they'd buy out the lease of my Sprint equipmentorget me and my 2nd line the new iPhone at the Northgate T-Mobile store in Seattle, WA. We elected to keep our devices, as they were like-new. CURRENT ISSUE: I'm being billed and harassed by a collector statingI now owe over $1k due to double-billing for Sprint service and a complete lease buy out of two devices? Why isn't the promo being honored? Why am I being billed for devices that aren't on the Sprint network but are actively being paid and up-to-date in my T-Mobile account? Terrible experience.447Visto0likes2Comentarios