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kstarr9479
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Joined 20 days ago
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Outrageous Bill from a Cruise. Please help.
I went on a cruise in November. Thought I had international calling bought an extra plan that was text to me from T mobile when I was notified that my bill was $100 over. I also purchased the ships Wi-Fi plan because I am currently in school and need the Wi-Fi. 3 days into the trip I got a notification that my bill was $700 over I at that point contacted T-Mobile and was advised that the charges were valid and that there was nothing they could do. I was also told to turn my airplane mode on, and it would stop the charges Three days later I get another text from T-Mobile saying that my bill is now $1700. After making every attempt to avoid these charges, I still incurred them. I have reached out to T-Mobile multiple times to resolve this bill by paying my bill plus an extra $200 to $300 more a month than my monthly bill, until the balance is settled. This is what I can afford. I am being denied of that. I have been a T-Mobile customer for many years. My bill is typically paid on time. I am disgruntled at how I am being treated. If anybody has any situation similar please reach out.TIA.84Visto0likes1Comentario