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lan534
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Joined 4 years ago
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Disaster with my online phone order
I ordered a phone online (with rep assistance) almost 2 weeks ago and received confirmation. When I never got an email with a tracking number, I checked online and my status says "delayed". I called and got bounced around to 3 different people with a variety of comments but no real answer. I was told by one rep I'd receive an email within24 hours. Nothing. I called back 2 more times and spoke to people in the order support dept. I still get no definite answer what the issue is and to wait and call backin a few days. Has anyoneelse had issues like this? Any suggestions? I'm about ready to cancel my order and also my home internet. I'm so disappointed and frustrated with their customer service. It seems like they bend over backwards to make a sale and then don't care aboutanything else.184Visto1like10Comentarios