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leechat
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I cannot access my job's VPN from home
I am currently working from home. I use a company provided laptop with an always on VPN client to access my job's servers. No problem with spectrum cable. I have the brand new grey t-mobile gateway and cannot get in. My IT guy worked with me and says it must be how the ports are provisioned. He said to call and get level 2 support. He wanted to know about specific ports. Did that, was on hold over an hour. Tech I spoke with basically said they don't do ports. What?! In fact when I gave her the port #s to look into she basically said no, thats not how it is designed. The tech I spoke with before her said WAN is blocked by default. What?! The level 2 person said that was not right. I get about 130 Mbps down and about 35 Mbos up. So speed is good. My tvs, tablets, laptops, nintendo gaming, vivint(connect with lan cable to one of two ports on gateway) are streaming working fine. I can surf the web from the company laptop. I can also get to my MS Teams & Outlook. But when I try to access a certain part of the network it won't connect. Level 2 tech opened a ticket. My VPN does not like this gateway for some reason.23KViews9likes54ComentariosRe: I cannot access my job's VPN from home
Sorry for the delay. Basically it is an IPv4 vs v6 issue and my IT says they are not going to re-provision the network to work with TMobile's IPv6 network. Here is what Tmob sent me in an email: "There are no known issues with VPNs and how they interact with the T-Mobile network to provide internet service. There may be an underlying factor (that can only be addressed by the owner of that VPN client) where there is a need to have ipv4 and ipv6 double stacked into the setup configuration to avoid any service issues. Please have the customer reach out to their VPN client support to check if this is indeed the configuration being used and to also further troubleshoot the VPN issue. Failed outbound VPN connection is caused by a known carrier grade NAT issue relating to T-Mobile's implementation a fully IPv6 network and the implementation of 464XLAT, NAT64, and DNS64 for accessing IPv4 resources. The customer's VPN or VPN server they are connecting to is not properly configured to work with an IPv6 network. This is a third party issue that T-Mobile cannot help with."5Visto1like0Comentarios