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lmaocean

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Joined 7 years ago

9 Publicaciones2 Soluciones

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Re: Not Receiving calls and delayed text messages
Hey @magenta5861699! Sorry for hearing that you'll be considering changing carriers! Before you do so, have you had a chance to contact our customer care? Have you had a chance to check your APN settings? Since you have mentioned that your device is an unlocked Sony Xperia XZ. I checked your device specifications and saw that your Xperia device is able to support band 2, 4, 5 and 12. It could be possible (but highly unlikely) that the area that you are living in does not support these bands, and instead has much higher bands, like band 66 and 71. I highly suggest that you contact the customer care team (611 from your T-Mobile device) to discuss your personal issues with your device. I wouldn't want to see you leave the T-Mobile family! ¡Gracias!
6 years ago Place Coverage & Signal
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Re: Not Receiving calls and delayed text messages
Hi @magenta5861699! Sounds like a difficult problem not being able to call or receive messages in a timely manner! I suspect the APN settings are not properly addressed. Want to help me with making sure your device's APN settings are set properly? Use this link to set the APN for your Sony Xperia XZ. Please update me and let me know what happened! Gracias.
7 years ago Place Coverage & Signal
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Re: $25 SIM card charge - times two ?
@socalchick EDIT: I just check AT&T's website and went through the order process. It turns out, AT&T actually charges $30 as a one time "Activation Fee" instead of a SIM card kit like T-Mobile. Yikes! I'd say you're getting the better end of that deal.
7 years ago Place Accounts & Services
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Re: $25 SIM card charge - times two ?
Hey there @socalchick !, I understand your frustration when you see the $25 dollar SIM card fee. I'd love to explain the pricing and billing inquiries you have. Just to let you know, the $25 dollar fee applies to any new SIM cards you order, or for any new phones you order as well. It applies to any order that requires a new SIM card. I think of it as a activation fee that AT&T used to charge me before I switched over to T-Mobile. I paid $20 for each device I purchased from T-Mobile. I was able to get $5 off each phone because I activated in-store, and the rep there offered a discount. Check here. As for the down payment, that actually depends on what phone you purchase, and whether you have placed the device under a installment plan. For some phones that are in the higher prices, such as the Galaxy S9+, there is a $120 down payment you'd pay at order/purchase (if you have a good credit score), then the monthly installment agreed upon your finance agreement. That is clearly marked on the website, so I don't see how you can blame T-Mobile for the down payment part. I'm sorry if you misunderstood T-Mobile pricing on mobile devices. I'm very sorry that the representatives that you had talked to did not properly explain the costs and such to you before deciding to activate more lines. If you need more help, please call 611 on your T-Mobile device. ¡Gracias!
7 years ago Place Accounts & Services
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