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lutricia
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Joined 16 hours ago
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Extremely upset & angry customer
I've been to T-Mobile for years now. I left them once before and went to another carrier and thought they were better, but I came back to T-Mobile. I know that each situation that a person goes through is different and each situation should be treated individually depending on the situation now with that being said, I have service with you all and have been paying my bill even if I have to push back the bill and make payment arrangements they're being made. I am in Texas and we're having a snowstorm now so it's making it difficult for me to get out to pay the bill. Also, I explained to customer service that my father unfortunately is dying and I had to pay for two emergency surgeries for my father. With that being said, and after talking to customer service and no help, I even asked for corporate information to reach out to someone in corporate I was given the runaround and no one tried to assist. This does not seem like the T-Mobile that I was originally with they used to be very caring and understanding and be able to help in situations in this matter. I'm lucky that I have this phone to even call in on which is my business phone. My main line that the hospitals would call me on is the line that disconnected. I've been trying to reach someone to help assist in some kind of way with this situation, but I am Running into a brick wall. No one seems to care nor help with the situation. I'm not asking for free service I'm asking for my service to be turned on until my next check which is in a couple of weeks. I was told that I could leave a message and that someone in upper management will call but no one has as of yet. This is a very sad matter that makes you want to switch to other companies. That's why I'm leaving this review here so that other people can see what happens in dire situations.62Visto0likes0Comentarios