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Machuchon
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Joined 3 years ago
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Re: Gateway device model KVD21 and T-Mobile Home Internet app
In my case, when i start the setup process from the app it didn't work, i can do it many times without success. However when I did a hard reset from the gateway, it works once I complete the setup process. I'm disappointed with the T- Mobile support team they told me they will keep on contact with me and never call me back, fortunately i found the way to fix my problem. After 2 days the communication between the app and the gateway is ok. Hopefully don't need support for a while. Check my previous replay for further info.10Visto0likes0ComentariosRe: Gateway device model KVD21 and T-Mobile Home Internet app
I hope my experience with the same issue help. I was dealing with T-Mobile support for a week and they told me will escalate the problem. I found that if I reset from factory I will be able to start from the beginning the setup process including the password admin. There is a small hole in the back of the gateway and with a toothpick push and hold for over 5 secs. After I complete the setup process I have access.16Visto1like0Comentarios