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magenta1659776
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Re: Usage Data Disparity
The 2 people I mentioned in my earlier post turned off 5G and their data usage is now tracking correctly. I believe TMobile is double counting data usage when both 4G and 5G signals are available. Of course only those of us with kickback or limited plans would care.10Visto4likes0ComentariosRe: Usage Data Disparity
gdefender wrote: @skim32 One final note, I am having the problem on two of the 11 lines on my account. These are the only two phones I have with 5G capability, and the issue seems to have started around the time we upgraded to these phones. Maybe it's related to 5G data usage tracking! It's just a theory, but I wouldn't be surprised if when I'm on a NR NSA (non-standalone 5G) networkthe data is being counted twice, once for 5G and once for LTE. I've come to the same conclusion. There are 2 lines out of 8 on my account that have 5G enabled and both have major discrepancies between what the phone says their data usage has been and what TM claims. Even though I have a 5G phone I've never enabled it because I couldn't see any difference in speed. I've suggested that the 2 who keep going over their 2gb kickback limit disable 5G. It'll be interesting to see if their usage now tracks correctly.4Visto1like0Comentarios