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magenta4205874
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Joined 7 years ago
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Re: Credit Card billing is not working
This is still an ongoing issue. Sometimes I pay my bill early (most of the time), if not exactly on the due date. Today I logged in as normal to be told I cannot have my bill paid due to an invalid CC (which has been 1 of 2 used in the many years I have been a customer). It refused to accept the same card I have used for over a year (CC is not expired by any means). I called, Rep told me she could not process the card but could not provide me with a valid reason as to why, until I guess she attempted to charge the CC multiple times without my consent. But as we are talking about consent the 1st rep also told me that I was setup for auto-pay which is totally false. I *never* use auto-pay for my phone bill and never allowed TM to add this to my account. At this point I ask to speak with her supervisor and while on hold with the supervisor I log into my bank to check it out, it seems the 1st rep attempted to charge the CC 3x which all reversed immediately (but I only knew from logging into my bank, neither her nor her supe bothered to tell me). By the time the supervisor is on the phone and I update her she tells me there is nothing they can do to fix either the website or accept the payment via phone. I told her that is because the first rep locked my account due to multiple charges, supe had no real response to that. I am actually trying to pay my bill as I have faithfully for years now, accept my funds, fix your payment processing system, educate your reps. 😠1Ver1like0Comentarios