Forum Discussion
La facturación por tarjeta de crédito no funciona
i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?
I am not seeing any current open issues for online or over the phone payment issues. This is something that we will need to look at with each of you individually for privacy reasons. Por favor contáctanos when you have a moment so our care teams can look into these issues with you.
Esta silencioso an ongoing issue. Sometimes I pay my bill early (most of the time), if not exactly on the due date. Today I logged in as normal to be told I cannot have my bill paid due to an invalid CC (which has been 1 of 2 used in the many years I have been a customer). It refused to accept the same card I have used for over a year (CC is not expired by any means).
I called, Rep told me she could not process the card but could not provide me with a valid reason as to why, until I guess she attempted to charge the CC multiple times without my consent. But as we are talking about consent the 1st rep also told me that I was setup for auto-pay which is totally false. I *never* use auto-pay for my phone bill and never allowed TM to add this to my account.
At this point I ask to speak with her supervisor and while on hold with the supervisor I log into my bank to check it out, it seems the 1st rep attempted to charge the CC 3x which all reversed immediately (but I only knew from logging into my bank, neither her nor her supe bothered to tell me). By the time the supervisor is on the phone and I update her she tells me there is nothing they can do to fix either the website or accept the payment via phone. I told her that is because the first rep locked my account due to multiple charges, supe had no real response to that.
I am actually trying to pay my bill as I have faithfully for years now, accept my funds, fix your payment processing system, educate your reps. 😠
