User Profile
magenta5184262
Network Novice
Joined 7 years ago
User Widgets
Contribuciones
Brand new iPhone 8 Plus stolen by UPS
on 06/03/2018 y bought a brand new IPhone 8 Plus Red TMobile send my a confirmación by email order number xxxxxxxxx about 3 day later UPS send my a email with a tracking number with a estimate delivery time 06/07/2018 between 1 pm - 5pm on that day y was at home and the UPS driver show up at my door with a packet that was empty I inmedelty refused the packet becaus it was empty . The Ups driver ask my if there was a phone inside because he found it strange that the box had no weight . I called t Mobile direct with the information that the Iphone was stolen by UPS. the packet was send back to t Mobile and received today at there warehouse Now my problem is that y have to wait until T Mobile investigations are finished where the iPhone is . why as UPS is to blame for the lost a my IPhone I haved two wait weeks until my money is back or the will ship a new IPhone I am not happy with the slow response with my case T Mobile you can due better than this, why we a a customer have to wait so long until you send my a new phone.that is the falt of UPS and no the customer. T-Mobile Handset Order Research Request Handset Order Reference: 07659453 Thank you for contacting T-Mobile. The provided return tracking number shows the package is currently 'In Transit' to the warehouse. En este momento, no podemos emitir un ajuste. Espera 7 días hábiles posteriores a la entrega del paquete para que el almacén procese la devolución y se apliquen los créditos necesarios a tu cuenta. Thank You, Handset Order Research Department T-Mobile USA, Inc. Message was edited by:tmo_amanda to remove personal informationSolved1.8KViews0likes3Comentarios