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magenta6186782
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Joined 7 years ago
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Re: Usage Overview loads endlessly
It has been over a year now that the usage oveview feature is still not working (loading endlessly) and none of Tmobile techs are able to figure it out. This isridiculous and very wrong. We have 7 lines and none of the acounts is working. Does anyone here have the contact info of the Tmobile head IT person? I need to talk to him/her to address this overdue issue. I am paying for this service so I need to have it working period and I already spent countless hours on the phone with the different tech. people and Yes, they were able to duplicate it using my account and guess what? None of them is able resolve it for over a year now!7Visto0likes0ComentariosRe: Usage Overview loads endlessly
Again, this is new to some people here but it has been happening to us for a very long time. T-Mobile people have no idea how to fix it. That is why they cannot give anybody ETA. I just could not believe that no one is able to fix a query to pull in the data stored in the database or maybe T-mobile system didn't save any records therefore there is no data available to pull in so it just keeps looping (nothing to display). The bottom line is T-mobile should not charge their consumers until they got it resolved.26Visto0likes0ComentariosRe: Usage Overview loads endlessly
We have 7 phone lines and none of them is working with usage overview and we had this problem earlier this year. It's very frustrated that this feature is not working for over 6 months now. Yes, no kidding, over 6 months and none of their technical people are able to resolve it and I called in a few weeks ago to open a new ticket about this issue and still haven't heard back from anyone yet. I am giving up and thinking switching to a different carrier.27Visto0likes0Comentarios