Forum Discussion
Usage Overview loads endlessly
When I click on "Usage" the Usage Overview begins to load but never stops. This happens on all my devices. Is the T Mobile site having issues?
Thank you everyone for chiming in and sharing your experience. This is impacting a small amount of users but our app and web team are already on it and working on a permanent fix. In the meantime, it's recommended to call into CARE to get the details needed. While I know this is not ideal to have to call in vs checking on My T-Mobile, this is only temporary. At this time, we do not have an estimated time it will take to get this back up and running.
Again, this is new to some people here but it has been happening to us for a very long time. T-Mobile people have no idea how to fix it. That is why they cannot give anybody ETA. I just could not believe that no one is able to fix a query to pull in the data stored in the database or maybe T-mobile system didn't save any records therefore there is no data available to pull in so it just keeps looping (nothing to display). The bottom line is T-mobile should not charge their consumers until they got it resolved.
