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magenta6771855
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Re: My T-mobile app for prepaid
There is absolutely no acceptable reason not to notify users when an app is disabled for an entire class of customers. I'm a prepaid customer - in addition to the app not working, I haven't been able to get the website to work for about three weeks. When I called 1 (800) 866-2453 on the phone earlier I was notified that the app no longer works for prepaid accounts. There are easily four different ways T-Mobile could have told me this - they have my phone number, my e-mail address, my mailing address, and whatever app permissions I gave them initially. (Or they could have just posted a notice on the website remarking upon the change, so that's actually five.) The first woman I talked to told me I had to pay for next month in order to talk to technical support. When I protested because my plan is not due for 5 or 6 days, she told me it was optional. The "technical support" woman I talked to wanted to change my rate plan so they could troubleshoot the website, and tried to convince me that I could change my plan back if I didn't like the new rate plan. Something fishy is going on, and as much as I love my stupid-cheap prepaid T-Mobile plan, I'm looking for a new carrier immediately. Seems like they're trying to push us out of existence.1Ver0likes0Comentarios