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magenta7061997
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Joined 6 years ago
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T-mobile lied to me TWICE. T-Mobile, when will you make good on your promise?
Before I start, please do yourself a favor and switch to one of the legitimately GOOD providers like Verizon or AT&T. You will save money in the long run and get better quality service. Read below to understand why. I started a T-Mobile account in Nov 2018. Before this, I checked their coverage map to confirm coverage in my primary area of use. Lie #1: T-mobile's coverage map claims that here was coverage my area even though there was not. For over 3 months, I suffered from lack of coverage and missed many important calls that went straight to voicemail, and only received notification of these voicemails at the end of the day. I called T-Mobile support MANY times to try to hopefully resolve this. None of there solutions worked. Finally, at the end of February, I called again and spoke with a T-Mobile tech support agent. This agent ran some diagnostics on his end and confirmed that there was no T-Mobile coverage in the area I lived in, even though the coverage map said there was. THIS AGENT THEN SUGGESTED THAT I SWITCH TO ANOTHER PROVIDER. However, I had already refilled my account with money prior to this conversation. Lie #2: THE AGENT PROMISED THAT T-MOBILE WOULD REFUND THE MONEY TO ME. Given this suggestion and promise of a refund, I immediately made the switch to a better provider with greater coverage. It has been over 2 months and T-Mobile refuses to give me money back and has been giving me the runaround each time I call. I have wasted MANY hours pleading with customer service agents (most of or all of whom are outside the US). My questions to T-Mobile: Are you satisfied with giving false information about your coverage? Are you satisfied with breaking on your promise to give me a refund or will you finally make good on your promise?Solved1.1KViews6likes11Comentarios