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magenta7448252
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Joined 6 years ago
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Re: Unable to login to My T-Mobile Account
Hi, I am a prepaid mobile internet customer (4G LTE wifi hot spot Z915) and since 2 weeks cannot log into my tmobile online account. I can't get my account info, cash balance, data usage, data left, can't buy data online etc... and have to phone customer service constantly. Customer service wait times are terrible (52 min - 1 hour ). I spent 3 hours calling them one day, then went to a tmobile store, rep referred me to customer service. Then called tmobile customer service again today. Today, I waited 30 min to get customer service to call me back, they gave me my account info and referred me to tech support, I waited 15 min for tech support, who then referred me to mobile internet tech support, who said I have to speak to a "prepaid mobile internet tech support rep", I waited 33 min and 33 sec and got fed up and hung up. Tonight, I tried messaging a rep online - who said: clear my browsing history and use a different browser (I am using google chrome). I cleared my browsing history and used firefox - I still can't get into my on-line account. Help!!! Very frustrating!!6Visto0likes0Comentarios