Forum Discussion
Unable to login to My T-Mobile Account
I set up a Prepaid Tablet Data Account ("Mobile Internet Network Access) about 3 weeks ago, and received an email "Welcome to T-Mobile" with my new phone number. I have called Technical Support ...
Sorry you haven't heard anything back but it's super important we get you account access. We file Help Desk tickets for issues like this so we should be able to give you an update on it if you haven't gotten one by now. Please reach out to our T-Force folks through the social media links in my badge or on our Community-2153 page. They'll be able to look into this issue for you further.
Hi, I am a prepaid mobile internet customer (4G LTE wifi hot spot Z915) and since 2 weeks cannot log into my tmobile online account.
I can't get my account info, cash balance, data usage, data left, can't buy data online etc... and have to phone customer service constantly.
Customer service wait times are terrible (52 min - 1 hour ). I spent 3 hours calling them one day, then went to a tmobile store, rep referred me to customer service.
Then called tmobile customer service again today. Today, I waited 30 min to get customer service to call me back, they gave me my account info and referred me to tech support, I waited 15 min for tech support, who then referred me to mobile internet tech support, who said I have to speak to a "prepaid mobile internet tech support rep", I waited 33 min and 33 sec and got fed up and hung up.
Tonight, I tried messaging a rep online - who said: clear my browsing history and use a different browser (I am using google chrome). I cleared my browsing history and used firefox - I still can't get into my on-line account. Help!!! Very frustrating!!
