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magenta787878
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Re: I absolutely despise T-mobile now.
A few days ago, I made my first post on this chat about the months of frustration I have had with T-Mobile messing up my billing and charging me full price for phones that I purchased on promotion. The hours spent on the phone with their "so called experts" has done nothing. The best advice I got on this board last week was when someone suggested I call and ask for the "Retention" Department as a last hope so I will do that today. That said, I might have found another solution. Even though I still owe a chunk of money on my 4 T-Mobile phones, I saw were AT&T is offering iPhone 14 phones FREE with qualifying trade-ins. It will cost me a bunch of money to make the switch since I still have a balance with T-Mobile but what difference does it make if I am getting the AT&T phone for FREE. Anyway, that's what T-Mobile has driven me to. In an effort to save me from further aggravation and possible ulcers, I will call them today and be prepared to make the switch. Hope this helps those who are having the save problems that I have had. It is safe to say that T-Mobile just isn't what they were used to be. I wonder if T-Mobile monitors these boards because, even if they do, it certainly doesn't appear as if anything is changing or that they really care about customer service2Visto1like0ComentariosRe: How do you contact T-mobile's complaint department? Is this it? How do I email or write the CEO?
My level of frustration with T-Mobile is through the roof . . . so many problems. Then, one day I had a great experience when I reached the Meridian Call Center (no idea of the city or state). They fixed the screw ups and were the only people at T-Mobile that were worth anything. As a matter of fact, they told me that the offshore call centers are told to be very nice and DO NOTHING. I have sent two letters to the Customer Service Department in Albuquerque, NM (the address listed on the T-Mobile website) As you might expect, I got no response. The best advice I found on this tread was calling Retention Department. BTW, can they fix anything or do I just threaten to go to another carrier? I wouldn't mind staying at T-Mobile (believe it or not) if they did anything to address the concerns of the customers. BTW, every time I call 611, I ask to speak with the Meridian Call Center and they say they have no way of reaching them so, the only people they ever helped me, are unreachable. Sounds like something out of the book Catch-22.2Visto0likes0Comentarios