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Malika
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Joined 3 years ago
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Re: Phone call sounds garbled and robotic
There are no metal roofs or buildings, the problem exits in my back yard, front yard, driveway, near my houseand in the house, except when I have WiFi connected to my phone. WiFi does not reach outside the house. I am paying T mob every month for a very poor reception. I pay separately for my internet (WiFi access. My neighborhood is low income, but wealthy enough to have cellphones. We are in Saint Paul, the capital of MN. I am guessing the problem is too many people on too few cell towers.5Visto0likes0ComentariosRe: Phone call sounds garbled and robotic
I often have very poor voice calls. The other person hears me fine, but certain people, i hear garbled words, like under water, silence when they speak, and finally a discernible word. This is calls I make or receive. It happens more often (I think) when the other person is on a Verizon line. A friend has a landline- every call is a struggle, often leading me to reluctantly say "I'm sorry I can't understand you." and I hang up on my friend. This happens with business calls, personal calls. This has been going on for months. I got a new SE about 6 months ago. I've had the problem for months. TMobile tech support said in December "engineers" would fix the problem. The tech said he would call to check. He never called. I went into T-Mobile store. The man cleaned the speaker , changed settings (basically turned off Bluetooth, WiFi…. And said to call Apple. The problem did not resolve. Called Apple and they sent me a replacement phone. Very first call to my sister- in Oregon on iPhone withe Verizon- garbled. Call to landline garbled, calls to business, garbled. T-Mobile tech support on phone again a few days ago- "writing a ticket", which he verified was NOT done in December. "Engineers" will fix it in a few days. The problem is NOT fixed. Will call FCC today. If not resolved in a few days, I will chang carrier and iPhone. I have been loyal to Apple from the beginning and T-Mobile for many years. I have paid good money for the phone, and paid my T-Mobile bills on time. I have put in many hours on hold and talking with my T-Mobile specialist and tech support. Apple? It must be the carrier. I am tired of the run-around!5Visto1like0Comentarios