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Malika
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Joined 3 years ago
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Re: Phone call sounds garbled and robotic
I often have very poor voice calls. The other person hears me fine, but certain people, i hear garbled words, like under water, silence when they speak, and finally a discernible word. This is calls I make or receive. It happens more often (I think) when the other person is on a Verizon line. A friend has a landline- every call is a struggle, often leading me to reluctantly say "I'm sorry I can't understand you." and I hang up on my friend. This happens with business calls, personal calls. This has been going on for months. I got a new SE about 6 months ago. I've had the problem for months. TMobile tech support said in December "engineers" would fix the problem. The tech said he would call to check. He never called. I went into T-Mobile store. The man cleaned the speaker , changed settings (basically turned off Bluetooth, WiFi…. And said to call Apple. The problem did not resolve. Called Apple and they sent me a replacement phone. Very first call to my sister- in Oregon on iPhone withe Verizon- garbled. Call to landline garbled, calls to business, garbled. T-Mobile tech support on phone again a few days ago- "writing a ticket", which he verified was NOT done in December. "Engineers" will fix it in a few days. The problem is NOT fixed. Will call FCC today. If not resolved in a few days, I will chang carrier and iPhone. I have been loyal to Apple from the beginning and T-Mobile for many years. I have paid good money for the phone, and paid my T-Mobile bills on time. I have put in many hours on hold and talking with my T-Mobile specialist and tech support. Apple? It must be the carrier. I am tired of the run-around!5Visto1like0Comentarios