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Mallo_1
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Joined 2 years ago
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Gateway signal
It's getting to the point nowwhere almost every day I have a weak signal. System seemed to work just fine the first 2-3months, but now 6 months of service and download speeds are horrible (often 1.4 mbps or even less!). My modem seems to be connecting to towers 30-50 miles away (i know this because it shows services, restaurants etc. "Near Me" that are 40 miles away!), when there is a tower less than 2 miles from my house! I have called and talked to customer serviceand they're able to connect me to the tower near me while I'm talking with them, but within a couple days I experience the same problem all over again! The download speed is so slow I can't use a single device, let alone my desktop and stream a TV signal. Why won't the modem consistently hook me up to my nearest tower? This is so infuriating, because when the signal is good I have no complaints.I feel the only alternative for me is to try another service, but my optionsare very limited as I'm out in the country.176Visto2likes7ComentariosRe: Gateway signal
Well I'd like your explanation then - the technician said she hooked me up to the tower located nearest me on the map which is <2 miles from the house (she providedexact address for tower). Bars went up immediatey to 4, and speed jumped to around 33 mbps. If I wasn't "hooking up" to a more distant tower, then why were speeds at 840 kbps before I called her? Or did the tech do something else that wasn't explained correctly? Just curious…..0Visto1like0Comentarios