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mannymrt
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Re: motorola one 5g Ace
The problem is not the Motorola One 5g Ace. The real problem is tmobile's network. It seems the only time the 5g network works well is when you are basically standing underneath it. Otherwise, 5g service is hit or miss. I bought my Motorola last December and every time I travel away from home I have connectivity issues. (Get no connection, no internet, unable to connect, connection lost, messages and some apps never open up and websites that take forever to open). Last week I spent over an hour in the phone with an technical expert at T-Mobile having me reset my phone, turning WiFi off and turning my phone off and back on. They refreshed, at their end (I don't know what), also assigned a second tower to my phone network access. The person assured me/guaranteed my phone problem would be fine forever. Guess what, I was having the same issues a few hours later. Yesterday I called back and had a conversation with a different technical expert who had me go through the same troubleshooting process I went through last week. This other person gave me the very same assurance about my connectivity problem going away forever. An hour later I started dealing with the very same issues. I still have an older 4g phone that I put side by side with my 5g phone and clicked on the website. My old 4g phone was faster. Even when the 5g phone shows 4 bars, the majority of times I have 5g come tivity problems, unless I am somewhere in the middle of a city, then it works fine. As someone else here suggested, I have switched my network from 5g to LTE/4g/3g/2g and it appears to be working fine. I purchased the 5g phone to avoid having issues and as it turned out it was a waste of money. The coverage is not yet where it needs to be for the 5g phone technology to work effectively everywhere. I am sure this is not just a TMobile problem, but the other mobile companies have similar issues. What is really upsetting is that T-Mobile is not going to come out and admit to their 5g connectivity problems.3Visto2likes0Comentarios