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Maria99
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Joined 3 years ago
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Re: ACP Program
I'm extraordinarily mad about this whole ordeal and after seven months of empty promises, untruths, false assurances, etc trying to get T-mobile to accept my EBB eligibility, I filed a complaint with the FCC. All I have is home internet with T-Mobile, and I was promised that I would get my EBB transferred from Xfinity to TMobile when I switched. It never happened. I called every single month since August 2021 and was promised I'd see the discount applied within 1-2 billing cycles and that it would "be worth the wait." I'm still waiting. From what I was told when I called a week ago, I'll wait forever because they aren't giving anyone ACP. I was told I have to go to Assurance. I don't want to go to Assurance! If I had wanted to go to Assurance, I would have signed up with them to begin with! Listen to me, T-mobile. I've recommended you to countless people. I've sung your praises to everyone for a long time. That stops NOW. I feel betrayed. Believe me when I tell you that I'll take you to the mat on this. You've acted unethically. You NEED TO MAKE THIS RIGHT.6Visto5likes0ComentariosRe: ACP Program
One last thing, (as I watch the spinning circle on my tv that tells me my home internet is down for the 5th time in a week).... When companies are relatively small (T-Mobile) compared to the bigger fish in the pond (Verizon), they work extra hard and go the extra mile to make their customers happy and draw in more consumers. I've noticed that once the small fish starts to gain in popularity, their egos start to expand and their objectives begin to change. They become more focused on financial gain and greed then they are on consumer satisfaction. Please don't become another Verizon or another Xfinity.3Visto1like0Comentarios