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Mark_H
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Joined 3 years ago
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Re: 5G home internet keeps dropping
Sorry, 007BondMI6, but it is not helpful to misdirect to every other possible cause in the universe (maybe it's caused by Space Lasers!). My Gateway has been in the same place it always has been and shows three bars consistently, sometimes four. I don't move it around like a cell phone. What an inane "suggestion." I am not stupid and I know where the admin web-based interface is (and you can actually get to it when the router is down, showing the cell connection is fine but the Gateway is not providing routing access to the internet). If it's all a simple explanation that is technically viable, then T-Mobile should have that explanation on "speed dial" as a document that can be examined and verified. They should ALSO have a "logging" tool on the Gateway to facilitate troubleshooting… it has a web server on it, so there MUST be some kind of operating system. I went poking around this morning and I cannot even find ANY means to identify any of the 20 devices it says are connected. I thought, well, maybe I can just start blocking access by each device to see if THAT is the problem. But I cannot even see what's connecting (which is more than bizarre… seems like a security vulnerability to me). I guess we just have to suffer because they are selling a defective service and have people willing to run interference for them. Spare me the "just trying to help" BS. You are trying to DEFLECT. Simple y claro.2Visto0likes0ComentariosRe: 5G home internet keeps dropping
I guess I should have searched for customer comment on this before wasting weeks with T-Mobile tech support and having them ship me a replacement which did the same thing. I have the same issue… good cellular signal to a nearby 4G/5G tower, but the ROUTER inside the Gateway just quits connecting any devices to the Internet (whether the devices are Ethernet or WiFi). The "tech experts" all seem to be overseas working from farmhouses (I heard a rooster crowing the day for a long time during the call) and really have no technical expertise at all. They have a script that they run no matter what. They start with, "They are working on the tower." But when I say, "OK, if there is a temporary outage when they work on the tower, wouldn't the device automatically reconnect after they are done?," it's a hard question "off the script" and they have no answer, which means they really don't know the technology at all, so they just pivot to some other nonsense. I asked if there was an engineer who could look at the operating system and logs of the Home Gateway I have to see what is failing and when. No. Customers cannot talk to engineers. They told me I could suspend the service and not be charged for it and then try later in a few months after tower work (which is not going to fix a damn thing). It blows me away that SO MANY CUSTOMERS are clearly experiencing the same problem and T-Mobile just deploys human robots who pretend the problem is mine and ignore the systemic nature of the problem. So I guess I will have to write to T-Mobile corporate... and the FCC… and my Congressional representatives about this. There is NO WAY that T-Mobile should get ONE DIME of the new infrastructure money when it is clear they have a DEFECTIVE product/service and repeatedly demonstrate they just don't care as long as they get their money. They need to DOMESTICATE their Home Internet tech support and staff it with competent experts, not script-reading robots based overseas you can barely understand.1Ver0likes0Comentarios