5G home internet keeps dropping

I guess I should have searched for customer comment on this before wasting weeks with T-Mobile tech support and having them ship me a replacement which did the same thing. I have the same issue… good cellular signal to a nearby 4G/5G tower, but the ROUTER inside the Gateway just quits connecting any devices to the Internet (whether the devices are Ethernet or WiFi). The "tech experts" all seem to be overseas working from farmhouses (I heard a rooster crowing the day for a long time during the call) and really have no technical expertise at all. They have a script that they run no matter what. They start with, “They are working on the tower.” But when I say, “OK, if there is a temporary outage when they work on the tower, wouldn’t the device automatically reconnect after they are done?,” it’s a hard question “off the script” and they have no answer, which means they really don’t know the technology at all, so they just pivot to some other nonsense.

I asked if there was an engineer who could look at the operating system and logs of the Home Gateway I have to see what is failing and when. No. Customers cannot talk to engineers.

They told me I could suspend the service and not be charged for it and then try later in a few months after tower work (which is not going to fix a damn thing).

It blows me away that SO MANY CUSTOMERS are clearly experiencing the same problem and T-Mobile just deploys human robots who pretend the problem is mine and ignore the systemic nature of the problem.

So I guess I will have to write to T-Mobile corporate... and the FCC… and my Congressional representatives about this. There is NO WAY that T-Mobile should get ONE DIME of the new infrastructure money when it is clear they have a DEFECTIVE product/service and repeatedly demonstrate they just don't care as long as they get their money. They need to DOMESTICATE their Home Internet tech support and staff it with competent experts, not script-reading robots based overseas you can barely understand.