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Marviony
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Joined 11 months ago
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Re: lied about $ billed
I am aware and thanks for replying. the reason I am posting here is to make people aware of the new tactics. They should not lie to their customers. do not assure a customer that issue has been resolved ( four times ) while it is just away to keep a loyal customer. To help others as well. T-mobile got hacked few years ago and they sent us notification of our information were stolen. so mind you if you will add a bank account or debt card.6Visto0likes0Comentarioslied about $ billed
So. Been T-Mobile customer for more than10 years, always paying bill ahead of time and to make easier/ convinced by t mobile that it will save me on my bill monthly. So we did. Then t mobile changed the rule on 12/4, snd decided instead of charging the 3% CC service charge them, to start removing the discount. ok. No I have chatted with at least four if not five staff members and at the end of all discussions they assure me that not to worry, " rest assure that your bill will continue to be same" I have screen shot of all the conversations. Finally, I received my bill again, snd they hiked it up $ 15, because they want a bank account, or debt card. been over this same conversation more than 4-5 times, and the same. They lied to me all of them, and basically reassuring with lies. sadly, I finally asked to chat with a supervisor, and that led no where, they will not review previous discussion, and keep answering their own questions. customer service is becoming more of emoji's and lying to customers.129Visto0likes5Comentarios