User Profile
Mary2680
Newbie Caller
Joined 5 months ago
User Widgets
Contribuciones
Re: T-mobile -- White mesh -- can't get it to pair -- have tried everything!
Herptiles wrote: How do i know if i need a firmware update for a gateway or mesh? Thanks You need to call their customer service. They'll walk you through finding your firmware number and they'll have the current number. I had to call customer service a few times the day I set things up and all but one were great. The 'one' that wasn't so great just seemed new. She just wanted to send me a new mesh. I knew that wasn't the solution. Setting up tech isn't a new thing for me. She really didn't want me to end the call and go to someone else. She even called me back and wanted to get the new mesh mailed out to me. I told her not to call me back again. I'd prefer someone else. The next young man was incredible! There were some issues he hadn't encountered on his end of things, but he plowed through, found the solutionsand got the update I needed. It's worked great ever since.7Visto0likes0ComentariosRe: T-mobile -- White mesh -- can't get it to pair -- have tried everything!
Setting this up has been a nightmare. It's taken 5 calls to get everything taken care of. So, getting the firmware update is what it took. My tech guy had a huge problem. His software showed my firmware had been updated at 7:50 am but it also showedthere was a firmware update available. Therefore it wouldn't let him push through the update. We had to reset the modem/router (not sure which one to call it) and it got the correct firmware update. Then in about 15 minutes my white Mesh light turned to solid green. Most of the tech support was great and a couple were just awful. One in particular wanted to send me another Mesh. I just knew that wasn't the problem and I'd just have to deal with returning one of them and still have the same problem. If that had happed it would all have been returned. I decided to try and find a solution myself. JD1 had the solution I needed. Thanks to the community!42Visto1like0Comentarios