Forum Discussion
T-mobile -- White mesh -- can't get it to pair -- have tried everything!
No matter what I try I cannot get the white mesh disks to pair. I have spent hours on the phone with support...I have reset factory reset my gateway, the mesh several times...and all it does is blin...
Troubleshooting suggestions - start upstream and work your way down.
Does the gateway work by itself? (Can any of your devices connect to it?)
If it doesn’t, that’s the problem.
If it does, have you tried pairing the mesh units very close to the gateway? After they pair, move them. If they still won't pair, you could try something different, such as connecting your old Wi-Fi router to the gateway with an Ethernet cable. See how far that signal reaches, and if necessary, add extenders to make your own "mesh" network.
Herptiles wrote:How do i know if i need a firmware update for a gateway or mesh? Gracias
You need to call their customer service. They'll walk you through finding your firmware number and they'll have the current number.
I had to call customer service a few times the day I set things up and all but one were great. The 'one' that wasn't so great just seemed new. She just wanted to send me a new mesh. I knew that wasn't the solution. Setting up tech isn't a new thing for me. She really didn't want me to end the call and go to someone else. She even called me back and wanted to get the new mesh mailed out to me. I told her not to call me back again. I'd prefer someone else.
The next young man was incredible! There were some issues he hadn't encountered on his end of things, but he plowed through, found the solutions and got the update I needed. It's worked great ever since.
