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mavwrik
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Joined 3 years ago
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Re: Looking for an email address to contact T-Mobile support
No one seems to get it. I am in the 2nd outage this week. 20 hours WED & so far today 8 hours. My phone says Voice & Data Services blocked, emergency calls only. Some sort of network outage effecting the towers near me. YOU CANNOT USE THE APP, TEXT OR CALL you idiots when there is no phone services.PS: FB & Tweeter suck & I do not maintain any social media. How convenient for T-Moped that there is no email or chat available to a phone company when your damn phone doesn't work. PSS: I went to 2 stores & they know nothing about the outage & cannot help with anything but try to sell you a new phone.21Visto1like0ComentariosRe: Voice & Data blocked
Not that it's your issue, but you responded. 2 days later No Data & No Voice AGAIN. Going on 7 hours now. Solo llamadas de emergencia. AND, no way to contact T-Moped. Go to the store(s) & they know nothing & can't do anything. No chat or email info on website. Can't call, no services. Getting pretty pissed off about all of it.2Visto0likes0ComentariosRe: Voice & Data blocked
Everything started working about 1900 yesterday evening. So total outage time was 20 hours. IMO these utility companies like electricity, gas, phone, & cable providers are just making due with what they have, taking our money, keep increasing rates and never investing anything into maintaining & upgrading proactively. This is why this happens, this is why water mains 100 years old break, this is why there are wild fires.2Visto0likes0ComentariosRe: Voice & Data blocked
Just to ice the cake. I had to drive a few miles away from home to make my calls, retrieve VMs, & return calls missed because they are blocked when I am at home. Just before I got home I got texted a satisfaction survey which I gave them all zeros & someone called to see why. He was like this is terrible, this shouldn't happen, you should have gotten better help, & on & on…But now I'm home again, NO VOICE, NO DATA SERVICE, emergency calls only & he was no better help than everyone else. NO ONE at T-Mobile can tell me what's up, why, when it'll be fixed, & I AM PAYING FOR THIS CRAP.7Visto0likes0ComentariosRe: Voice & Data blocked
I checked an online outage map for T-Mobile. The complaints are up over 300% in my area than usual. I could not get a higher tier tech on the phone, wait times were about 2 hours. I cannot even get an acknowledgement from T-Mobile what the issue is. That is what bothers me the most.9Visto0likes0ComentariosRe: Voice & Data blocked
Yes, I figured all that out. I have a bit of property. If I go out front across the street or to the extreme farthest away from the house in the back yard I get 1 very small bar. This let me call 611 for support. This is all good, except that AFTER 20 MINUTES they have no idea what is wrong, sorry for the inconvenience, hangup. Liars or Incompetence? Maybe both.10Visto0likes0Comentarios- 11Visto0likes0Comentarios
Re: Voice & Data blocked
The Voice & Data is blocked. NO CALLS (not even 611) NO TEXTS OR DATA. I do not have Fbook or Tweeter. I went to T-Mobile store & it started working, plus they had no techs working. I went home & it stopped working again. I was going to another store with techs working when the phone started working again. I went back home & it stopped again. I drove a couple miles from home where it works & called 611. The automated support guru says there is a network outage at my billing location. No idea when it will be fixed, Just sorry for the inconvenience.9Visto0likes0Comentarios