User Profile
mbj
Roaming Rookie
Joined 2 years ago
User Widgets
Contribuciones
Re: My new 5G gateway shows excellent connection but internet speeds are slow.
Rogracer2000 wrote: I'm stating the "obvious" here….but if you're using WiFi to test your speed, and you have a weak signal to the router, or are on a 2.4 Ghz band, you may not be getting very good test speeds independent of the tower. Thanks, but I think not applicable. These were the readings I got directly from the router when I reset it. Of course the reading was displayed on my TV right next to the router, so i suppose wifi was involved, but i was not running a test.33Visto1like0ComentariosRe: My new 5G gateway shows excellent connection but internet speeds are slow.
bocaboy2591 wrote: Yes. There are plenty of people on the Forum who have documented working with Tech Support who were able to change something on the gateway, or itsinterface with the tower,that really made a difference. I will keep trying to contact Tech Support, and not on a Sunday night! TNX for the encouragement.26Visto0likes0ComentariosConnection=Excellent Download Speed=POOR!!
Been watching buffering circles on my TV every few minutes for several hours; on hold for support now 45 minutes and counting. . . Connection reads "excellent"; Download speed=POOR. How do I get help??? Have I told so many people in my community how happy I've been that my tower can't handle the new accounts? Seriously, why would my download speed be so sluggish, and what can I do about it? Please note: Connection IS excellent, so I do not need an extender. And I have now been on hold for an hour. Shall I just quite T-Mo Internet and go back to Verizon?