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MBmike
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Joined 3 years ago
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Re: Why is T-mobile charging for WhatsApp international video calls?
Me too, got charged $80+ during travel to Colombia, even I purchased 30 days international passes for both lines I have . The support manager promised a partial refund $12 for a clear wrong charge during the time I had the international pass ($100 for 2 month) But still remains $78 un-recovered, because a WhatsApp call from US in last day of returning home, charged outrageous $3/ min! Agent and supervisor similar blamed WhatsApp connection drop and switched to T-Mobile direct call network, where I have unlimited data and WIFI calling! Of course, WhatsApp claims No charge on any WIFI calls Just to mention: WhatsApp drops could be very well caused by T-Mobile data/WIFI Call problem , not WhatsApp server I understand the technical issue but T-Mobile should prompt at switching, if this is the case, a message to the customer, that will be a $3 /min charge if continue talking (just like Google Voice announce 1c/min for using their service) T-Mobile fix this issue, before losing customers26Visto3likes0Comentarios