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MetsFan
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Joined 4 years ago
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GlobalProtect VPN issues... like many of you
My company just switched to Palo Alto GlobalProtect VPN. I know what that has meant for many of you and now I am in the same boat. I can connect, but that's about it. Can't remote desktop, etc. I called TMO support and was told "at this time, GlobalProtect VPN is a known issue." In fact, I was told that three times, and each time, I asked if they can push the 168 firmware (currently at 143) to my gateway because for some of you, that has fixed the issue. Support created a ticket for engineering. I'm guessing I won't hear back. I really don't want to do the factory reset to get 168, but may have to. I will give them a couple of days to get back to me. Xfinity (ugh) has a new intro rate of $29.95 for 12 month for 100Mbps. For those that have GlobalProtect working with 168, any further issues?Re: Fire Stick
For what it's worth, I have three Fire Sticks that work just fine on the new router. Tmobile has a feature called Web Guard that you have enabled on your account. This prevents access to adult content, etc., and it apparently blocking Fire TV as well. See: https://www.t-mobile.com/support/plans-features/web-guard-device-content-filter You may have to reach out to their customer service.Re: NOK5G21 Home Internet Gateway Not Working Properly
When I signed up for TMO internet, I was told 5G would be enabled sometime in 2021 for the router. I too have 5G in my area according to their map, but only connect to a b12 signal and that's it, no secondary signal. I typically get between 30-40Mbps down. Last week, I was getting 1.5 Mbps down (up was faster) and found that a restart of the router fixed that. I hope TMO addresses all the concerns in this forum, otherwise it will lose customers. I'm willing to give them some time, but if I don't get 5G speeds sometime this year as told, I'm going elsewhere. Would be nice to hear what TMO's roadmap is for 2021 for this. But it's been crickets from them on all the issues posted in the forum.Re: Cannot Reliably Connect Devices Home Internet
Must be so frustrating. I've had my 5G21 router for about 6 weeks. Just for comparison sake, I have had no problem with any websites, apps, or VPN to my office. Also, I have FireTV with YouTubeTV on three TVs w/o issue. Sorry for the issues. Inexcusable for an ISP.Re: RJ11 Jack on Home Internet Gateway
Are you referring to the new gray tower gateway, 5G21? If so, that port is disabled. Your Ooma needs to be on the network, so that means you'll need to connect a network cable from the Ooma to one of the network ports on the gateway. Or, if you have the Ooma wireless adapter, configure your Ooma to connect to the gateway's WiFi. Then, plug your phone's RJ 11 plugs into your Ooma.Re: NOK5G21 Home Internet Gateway Not Working Properly
I've had the 5G21 for about three weeks now and it's on LTE (3 bars). When I signed up, Tmobile said that 5G will available sometime this year for the gateways. According to their 5G map, 5G is available at my address. Would be nice if Tmobile participated in the forum to provide at least some info.
