User Profile
Mikeeeeeg
Network Novice
Joined 2 years ago
User Widgets
Contribuciones
Re: Misled twice causes financial hardship
I've been reading quite a bit of these situations and I believe T-Mobile should be held accountable for their wrongdoing. A Business shouldn't be this shady and unprodictable. It's a shame just how careless they turned last few years . I was a victim of such false promises by "MANAGERS" yes "Managers" from T-Mobile and given a promo deal due to the fact of "lack of customer service " exactly you read it right, I'd call because my previous phones internetwouldn't be working half the time and would, I say about 95% of the calls this " -think we found the problem Michael, the tower that your sevice is receiving signal from is under maintenance?" Only problem was by this time this was #1 answer on the screen I'm guessing since it was almost 8 weeks at that point . Called T-Mobile out on it , and wanted out however manager as long as a second manager /supervisor approved of an upgrade promo which I didn't have to pay iPhone SE 3 . But month later bammm. Get charged and till this day marks a year September 2023 and still issue not fixed. Been lied by 5 managers ,4 supervisors and about 5 reps it's just a damm shame with T-Mobile I really wonder what happen to this business , what happened??9Visto0likes0Comentariosowning up to your mistakes
September 2022 I was giving a promotion a deal on over the phone with a customer service rep as well as the supervisor. However, I was told that because a promotional deal the iPhone SE third generation was going to be added to my canon. Oh cost later find out that I'm being billed for the iPhone SE third generation of my account I called roughly about twice a month for the past year, and even though, I requested that they review the phone call when the promotional deals give it to me. They tend to ignore me. I've been promise by multiple supervisors and even manager and they will call me back and manage my account properly and they will follow up with me a year later now August 25th 2023 I'm still dealing with the matter. Even though I told my story multiple times to customer service rep, managers, supervisors, etc. they just pause and somehow turn it back on me. The right thing to do here is clearly owning up to the mistake that they did. It's not a problem my end no I have a phone that's out of service and they're wanting 400+ dollars just to get my service current again. It's a shame that even though I was like to still demand payment what can I do?29Visto0likes0Comentarios