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moriarty444
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Joined 3 years ago
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Re: USAGE details no longer available?
Same problem, and it appears to be a recurring one. I get the same screen shown above by sebbyz52 instead of the actual usage data. If I wait 24 to 72 hours, the problem seems to correct itself. But then the cycle starts over again, usually within a day. That means the majority of the time I cannot access usage data. I just have to randomly keep trying and occasionally I am able to access it. This is true on both the website and on the T-Mobile apps, and i've tried multiple browsers and multiple ios devices. Same result. Have tried clearing cache and it makes no difference. I contacted phone support and their only suggestion was to wait 24 hours or so and try again. This is clearly a recurring bug that T-mobile should work to fix. If you google this you will find other people complaining about this back in May 2022. Someone in technical support should get on this.
