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MP0007
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Joined 4 years ago
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Re: Familywhere issues
I am having the same problem for days now. Each time I try to open my Familywhere tab on my T-Mobile account it reroutes me back to the account page. I called customer service yesterday and spoke to the first support specialist, he could not figure it out. He elevated it to a specialist tech support, she could not figure it out either. She told me that she has created a ticket for another tech support level to look into it. I have heard nothing back. So, three levels of technical support and the problem is not fixed. I have tried 3 different computers, three different browsers, cleared all my browser history and none of that can fix it. I downloaded the familywhere app on my phone, that did not work either. This is very unusual for a reputable company like tmobile to show this kind of weakness. I have been with tmobile for over 13 years and this is really getting me to reconsider a competition for my five lines. If this is not fixed in the next couple of days, I have a serious decision to make. I am on travel and needs to locate my family.9Visto0likes0Comentarios