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mrsmoose
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Joined 2 years ago
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Re: Home Internet - Frequent Disconnects - Possible Fix
I actually contacted Mike Siever, the CEO AND he actually responded back. He had a member of his team look into it and call me back. She said that the towers are overloaded. I told her when I signed up they were only letting a certain number of people on each tower so that didn't happen. She said, well everything was working so well we let more people on and now we have problems. Ya think?! I'm really unhappy with them right now. IF I can even believe what she told me. I've been told so many things by this company that I can't even trust them right now. This is no way to run a company! ¡Ohh!25Visto4likes0ComentariosRe: Home Internet - Frequent Disconnects - Possible Fix
The service rep called me back this morning and said, well the service is just not good in that area. You can cancel if you want, but we are doing some upgrades in 2023. What! I've had perfect service for almost 2 years AND they just upgraded my tower to 5g! What is wrong with these people?! I would gladly move my account elsewhere, but live in a rural area where this is the only option. I'll be contacting the FCC, the BBB and T-Mobile's CEO.28Visto4likes0ComentariosRe: Home Internet - Frequent Disconnects - Possible Fix
Same problem. For the last approximately 3 weeks the connection drops several times a day. Sometimes it will comeback in its own, sometimes we have to reboot. The first customer service rep said It was the gateway (Nokia Trashcan) and replaced it with the Sagecom. Still the same problem. My mother lives next to us and is having the same problem with hers so the problem shouldn't be the gateways.Surely they know this is a problem as I see tons of complaints about this. The rep I spoke with on Friday had no clue what could be wrong and opened a ticket. BTW I have found the tech support is AWFUL. No one knows how to fix anything. They promise to call you back, but rarely do. We need to have reliable internet, not something that disconnects several times a day! Has anyone been able to find what is causing this?14Visto1like0Comentarios