Forum Discussion
Home Internet - Frequent Disconnects - Possible Fix
I might have found the problem that was causing frequent disconnects (happened multiple times a day) for the last couple of weeks. The disconnect would require a reboot to get the internet working a...
Same problem. For the last approximately 3 weeks the connection drops several times a day. Sometimes it will come back in its own, sometimes we have to reboot. The first customer service rep said It was the gateway (Nokia Trashcan) and replaced it with the Sagecom. Still the same problem. My mother lives next to us and is having the same problem with hers so the problem shouldn't be the gateways. Surely they know this is a problem as I see tons of complaints about this. The rep I spoke with on Friday had no clue what could be wrong and opened a ticket. BTW I have found the tech support is AWFUL. No one knows how to fix anything. They promise to call you back, but rarely do. We need to have reliable internet, not something that disconnects several times a day! Has anyone been able to find what is causing this?
