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Re: T-Mobile breaking promises to seniors who were offered price-lock guarantee for life on 55+ rate plans
I am in the same boat as everyone else in this thread. I called T-Mobile twice. First to complain about the price increase that was guaranteed to never go up and being told after speaking to the rep who passed my call onto a manager named Rodney who told me he would investigate and call me back today (June 4). That call lasted almost 1 hour and I was told that the plan I had did not include a rate lock and was not in place until a month after I entered the agreement. The second call was today when I spoke with a rep who was unable to find a note in Rodney's post about when he would return my call. I asked to escalate again and spoke with Valerie who told me that rate locks only began in January this year (2024) and I could switch to the new plan that was $15 more per line than the magenta 55+ plan or stay with the current plan. As mentioned in other posts I spoke to Valerie about contacting FCC and the local ABC News and Fox News stations about the issue and she said she was sorry to hear that. That leaves me with the solutions mentioned - FCC complaint and speaking with News stations about the attempt to discriminate against seniors. I fully understand that prices go up but baiting seniors into a fixed price program to steal them from other carriers and then ending the very programs put in place is wrong. They need to hold the line with promises and prices. So, I am going to follow another suggestion. I am going to contact AT&T and Verizon to see if they would like to get seniors to talk about the way their accounts were lured away with false promises. I will give T-Mobile the chance to correct this big mistake before going to the media and competitors. Independence Day is coming soon.2Visto3likes0Comentarios