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Nabber
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Joined 4 years ago
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Re: SOLVED Voicemails not showing up until days after they were left
Same issue here. I just discovered a VM by dialing my number and hearing I had a 6 day old message waiting. No notifications on the phone, I just luckily (out of the blue) decided to check. Odd too is when I opened visual voicemail to see if it had the message, the app acted like it was newly installed (started up with a splash screen advertising a "better" subscription version and then synchronized my messages). I had used visual voicemail in the past so not sure why it started as if it was just installed. I too have been having this problem on and off for at least a year. Unfortunately I don't think TMobile support reads these messages so don't expect much from complaining here. Enough people need to call tech support over and over again before they might do something.71Visto1like0ComentariosRe: Why are we being penalized suddenly for paying with a credit card?
How many customers are also now losing points and benefits like cellphone insurance offered by the credit card? So this is a double whammy move by T-Mobile. And there is no way I would trust them with my primary bank information! Credit card fees are a cost of doing business.51Visto1like0ComentariosRe: Hold Time
Another day, another "we will call you back in 2 hours" message. I guess it is okay for thecustomerto have to make themselves available when their phone rings sometime over the next couple of hours?? Total lack of respect for our time. To answer the original question, I am sad to say based on my experience over the last MONTH of trying to just simply add a new line, you chose the wrong company. They are now too big and overtaxed. Customer service has gone completely out the window. To be clear, it is NOT (generally) the techs answering the phones, they are trying…It's the management and executive team completely dropping the ball on providing resources to take care of the customers. I don't want to hear that TMobile's release of the newest IPhone resulted in "unexpected call volumes. ANYONE could predict there would be an increase and a good manager would have planned to have enough support on hand to cover the release OR maybe structured the rollout differently. I have spent well over 10 hours now of my time as a 7 year customer just trying to get a single phone line to work! That is unacceptable. The only reason I have not left is because I use my phone overseas and switching to another carrier would be painful at this moment.18Visto0likes0Comentarios