User Profile
naz
Newbie Caller
Joined 3 years ago
User Widgets
Contribuciones
Re: I was promised a third line for free and didn't receive it.
Let me start by saying that T Mobile has the most deceptive business practice I have ever seen. We are currently in a dispute with them over a Galaxy watch which was to be "free" Ha Ha! At the time we purchased our new phones in Dec. 2021, the so-called "expert" presents me with a watch. Never did he say that it would add a 3rd line to our bill. I did not want the watch, but I thought I would give it a try. The watch worked for one week and quit so we went to the T Mobile store to return it. We were told to keep the watch because "'they" did not want it! We were within the 14 day return policy. We went back to the store on day 14 to return the watch and were told again to keep it! T Mobile never offered to give us a different watch. We want to drop T Mobile service, but now (after many phone calls to 611) we are being told we have to pay $300 for the watch we tried twice to return! To make this story short, they have deceived us since day 1 with sayingmy phone was paid for and in reality all we paid for that day were the activation fees and taxes. T Mobile put my phone on a payment plan without our knowledge which was why our bill is higher that we were quoted. We are slowly getting this worked through with multiple phone calls to 611 and hopefully this nightmare will end soon! The so-called "experts" are nothing but sales people who offer no help at all! Our salesperson did nothing buy dance and bop around while waiting on us when he should have been informing us on our transactions! Buyer beware of their deceptive practices and steer clear of T Mobile!3Visto2likes0Comentarios