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Notewriter
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Re: 5G Home internet keeps dropping!
On the "T-Mobile Internet"app, you can remotely restart your modem from there.You can also view all devices connected to the modem and their signal strength. Sometime restarting/rebooting the troublesome devices (TV, security system(s), other Wi-Fi devices)can also re-initiate a good signal connection.This may also help?2Visto0likes0ComentariosRe: 5G Home internet keeps dropping!
pphw wrote: Notewriter wrote: Notewriter wrote: pphw wrote: Notewriter wrote: WJUT01 wrote: WJUT01 wrote: HoHoHo5 wrote: It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment. According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection. I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band? Same issue on N41. Update 2/23/23: installed a Keep Connect 1/19/23. Since then 16 resets. Of those 1 DNS failure, 2 TCP/TLS connection failures and the rest Unknown loss of internet. Resets have been at random times day and night. At least now we don't have to manually reset the gateway and therefore don't notice it. How to find which band we are connected to on our modem? "Thanks." On the TMO Internet App, go to More then Advanced Cellular Metrics, 5G. Your band will be at the bottom. Thank you for your reply and knowledge. 😉 It does show we are using band "b66." Guess we're using the best available for our area? Go to cellmapper .net and find towers in your area. Alternatively, place the gateway at different windows to try getting N41. Will do. "Thank you again." 😉1Ver0likes0ComentariosRe: 5G Home internet keeps dropping!
Notewriter wrote: pphw wrote: Notewriter wrote: WJUT01 wrote: WJUT01 wrote: HoHoHo5 wrote: It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment. According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection. I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band? Same issue on N41. Update 2/23/23: installed a Keep Connect 1/19/23. Since then 16 resets. Of those 1 DNS failure, 2 TCP/TLS connection failures and the rest Unknown loss of internet. Resets have been at random times day and night. At least now we don't have to manually reset the gateway and therefore don't notice it. How to find which band we are connected to on our modem? "Thanks." On the TMO Internet App, go to More then Advanced Cellular Metrics, 5G. Your band will be at the bottom. Thank you for your reply and knowledge. 😉 It does show we are using band "b66." Guess we're using the best available for our area?0Visto0likes0ComentariosRe: 5G Home internet keeps dropping!
pphw wrote: Notewriter wrote: WJUT01 wrote: WJUT01 wrote: HoHoHo5 wrote: It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment. According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection. I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band? Same issue on N41. Update 2/23/23: installed a Keep Connect 1/19/23. Since then 16 resets. Of those 1 DNS failure, 2 TCP/TLS connection failures and the rest Unknown loss of internet. Resets have been at random times day and night. At least now we don't have to manually reset the gateway and therefore don't notice it. How to find which band we are connected to on our modem? "Thanks." On the TMO Internet App, go to More then Advanced Cellular Metrics, 5G. Your band will be at the bottom. Thank you for your reply and knowledge. 😉1Ver1like0ComentariosRe: 5G Home internet keeps dropping!
WJUT01 wrote: WJUT01 wrote: HoHoHo5 wrote: It looks like the stores are no longer stocking Nokia 5g gateway. I spoke with another representative and said the tower is going to get a capacity upgrade 4Q2022. There is a capacity issue at the tower at the moment. According to my Sagecom Gateway, I only have access to the N71 band (low band low capacity) connection. I assume if and whey they upgrade, Tmo will add the N41 band (mid band higher capacity). Is everyone experiencing the frequent drops only connecting to the N71 5G band? Same issue on N41. Update 2/23/23: installed a Keep Connect 1/19/23. Since then 16 resets. Of those 1 DNS failure, 2 TCP/TLS connection failures and the rest Unknown loss of internet. Resets have been at random times day and night. At least now we don't have to manually reset the gateway and therefore don't notice it. How to find which band we are connected to on our modem? "Thanks."1Ver0likes0ComentariosRe: 5G Home internet keeps dropping!
Thank you for the information. Please keep us updated on any new developments regarding a resolution to our Wi-Fi drop issues. Hopefully this can be resolved quickly before we are forced to close our accounts and pursueanother ISP service company.1Ver0likes0ComentariosRe: 5G Home internet keeps dropping!
This continuing modem dropping issue is very frustrating especially when we're out traveling and our security system isn't functioning. The only way to get it back up and operating is to unplug the modem, wait for a few minutes and then plug it back in. Should this continue, we'll be closing our "T-Mobile" account as well. We can't afford to have our security and monitoring systems compromised. Too bad the "Gateway" modem can't be restarted and back on line without physically unplugging and rebooting it. Does help where no one's available?1Ver0likes0ComentariosRe: 5G Home internet keeps dropping!
EJSimpson wrote: This started happening to me back in July. I ultimately had to cancel my T-Mobile home Internet because it just wasn't working for us. It was nearly flawless for the first seven or eight months of service. Easily over 300 Mbps for all of our (20+) devices. It was a dream replacement for our cable Internet that was just getting more and more expensive. However, no Internet just doesn't work, so we replaced it with Verizon 4G LTE which is admittedly MUCH slower. Slower, but reliable and always present. That works for us. I am very sad that T-Mobile quit on us. It was great while it lasted. I think that our usage got us bumped off. We routinely used in excess of 1,600 Gb of data monthly. Interestingly, though, during this time our phone's 5G failed to provide Internet for us. To get an Internet connection with our phones, we needed to downgrade to LTE. 5G would connect, but it wouldn't provide ANY Internet access. That is clearly unacceptable for a home Internet solution. This continuing modem dropping issue is very frustrating especially when we're out traveling and our security system isn't functioning. The only way to get it back up and operating is to unplug the modem, wait for a few minutes and then plug it back in. Should this continue, we'll be closing our "T-Mobile" account as well. We can't afford to have our security and monitoring systems compromised.1Ver0likes0Comentarios