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noVPNnoTM
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Joined 9 months ago
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Re: TMOBILE? VPN? Work from home issues
Rogueplayer wrote: T has resolved the problem, finally. Sagemcom works now. Please share any details you have. What firmware version was it fixed in? The Sagemcom page does not show a new firmware update: https://www.t-mobile.com/support/home-internet/sagemcom-gateway That page shows the old 1.2.AC firmware that caused the problems. You can get the firmware version from "More" → "Gateway information"Re: TMOBILE? VPN? Work from home issues
This is how I got a non-Sagemcom gateway. I called the T-Mobile Home Internet tech support line and asked to speak to someone who could authorize the replacement of my gateway with a non-Sagemcom model. They said the only way they had the power to do that was to cancel my line and open a new one. In the order for the new line they could specify the white G4SE gateway. So, that's what they did. Two days later the new G4SE arrived and I have had no problems with VPN. I now have to return my Sagemcom.Re: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
Hart_nvm wrote: After an hour of going back and forth with Customer service reps and technicians, they gave me this solution. T-Mobile home internet app > select network > click "+" to add network > name network > create password > select 2.4 GHz band > select WPA/WPA2 > WPA "TKIP & AES" > then save the new network and connect. The thing is it works but lagging like crazy, can't don't anything. I use Cisco AnyConnect as a requirement from the company and it has been a disaster since I switched from Spectrum to T-Mobile home Internet since the first week of February. Even after this thread, it seems like they still haven't come up with any better solution. I missed my Teams meetings and deadlines while I am working from home. I am on the brink of losing my job. I will wait until this weekend and if it doesn't work out, might as well get Spectrum back. Very frustrating. I tried this and it does not work for me. My OpenVPN VPN connection still does not work. With my other ISP VPN works fine. It worked fine with T-Mobile Home Internet with the Sagemcom gateway a few weeks ago. I assume it's the 1.2AC firmware update that broken VPN.Re: TMOBILE? VPN? Work from home issues
noVPNnoTM wrote: Sagemcom FAST 5688W Until a couple weeks ago working perfectly. My wife and I work from home and are now unable to connect to our corporate VPNs. Needless to say if this issue is not fixed very soon we will be canceling our T-Mobile home internet. I did a factory reset on the Sagemcom. It did not help. Called tech support today. They mentioned there was an open ticket on the VPN issue. At least there is that. Support said all they could do is request that I be sent a replacement gateway -- they have no control over what model I would be sent. They said they have no way to check the inventory of the stores. After the support call I called some stores. They only had the Sagemcom in stock. One of the store employees mentioned that I could only get the Arcadyan model through "corporate" -- not the stores. I implore everyone with the VPN problem to call support and let them know. The more people that call, the more chance we have of getting a quick fix.
