Forum Discussion
TMOBILE? VPN? Work from home issues
Currently unable to connect to internet; or open apps with computer. Just off the phone with tech support at work AND we have 4 work at home associates that are having the same issue. Is anyone else ...
noVPNnoTM wrote:Sagemcom FAST 5688W
Until a couple weeks ago working perfectly. My wife and I work from home and are now unable to connect to our corporate VPNs. Needless to say if this issue is not fixed very soon we will be canceling our T-Mobile home internet.
I did a factory reset on the Sagemcom. It did not help.
Called tech support today. They mentioned there was an open ticket on the VPN issue. At least there is that. Support said all they could do is request that I be sent a replacement gateway -- they have no control over what model I would be sent. They said they have no way to check the inventory of the stores.
After the support call I called some stores. They only had the Sagemcom in stock. One of the store employees mentioned that I could only get the Arcadyan model through "corporate" -- not the stores.
I implore everyone with the VPN problem to call support and let them know. The more people that call, the more chance we have of getting a quick fix.
