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Ola_in_the_sky
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Joined 11 months ago
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Re: VPN issues, some work related programs won't load
LOOKING FOR HELP wrote: Called TMOBILE this morning; they said a resolution still wasn't found to fix the issue. Instructed me to check with my IT department to change VPN, I work for a power company they aren't going to just change something because TMOBILE can't get their stuff working. Promptly told them to send me a return label for their box and cancel my service; hate to since it is faster than what I did have but what I did have at least worked with my work computer/vpn. What jerks they are. Trying to pin it on everyone's VPN! It took me about 6 calls to reps after they knew there was a problem. The ONLY fix right now is to get their new modem. It's white, I don't recall the name but if you backtrack in this thread you'll find it posted twice. Once w/ pic. They have a very limited supply and most reps will tell you they have no way of getting one for you. It's literally a game of keep calling until you get the rep who will help you and send you one. It's not your VPN & they know it! Perhaps that's what they tell everyone on 1st call just to put you off for awhile. I desperately didn't want to change as it had worked perfectly for over a year until this BS started on 1/22/24. If you want to go back demand getting the white modem. Again you'll have to backtrack here to find the name of it. Mine didn't have the name on the box or device but it is white and it did fix the problem.24Visto0likes0ComentariosRe: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
FINALLY…. Success! My new (white) modem arrived yesterday, worked w/ it today and I'm back in action. Incredibly grateful to my awesome Tech support Andrea. She did what no one else would and it was literally my Hail Mary attempt before moving on to another carrier.12Visto0likes0ComentariosRe: VPN issues, some work related programs won't load
Thank you. I'm out as of today. Checked here one more time before calling AT&T to get internet through them. I cannot tolerate another minute of T-Mobile not having corrected this. Actually I'm giving them one more chance 1st and calling to see if I get one of the honest and decent reps to find me the correct modem needed. That IS the only fix other than moving on to another company.28Visto0likes0ComentariosRe: VPN issues, some work related programs won't load
kelvs wrote: Exact same situation here. Last week was the storm. Everything wasworking perfectly fine then the day after the storm, VPN is an issue up to now. T-Mobile rep is no help. Tried the suggestion: 2.4 GHz, and select WPA - Did not work for me 2.4 GHz band > select WPA/WPA2 > WPA "TKIP & AES" - Did not work for me I might end up switching Internet promptly because it's an issue especially when you work remotely. I'll search around if I can find other tips Didn't work for me either. And, no storm involved. T-Mobile did something w/ their network and ended up F'ing many of us who work from home. It's most definitely on their end. Take from someone who's already been there, done that it has nothing to do w/ your work VPN.40Visto1like0ComentariosRe: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
HotSpotPet wrote: Ola in the sky wrote: I appreciate your thanks but I have not been nearly as lucky as you and a couple others here. I've known the cure for at least a week if not more but every TM tech I get refuses to help me find one. Meantime I'm stuck in a dangerous monsoon in LA and cannot go out searching for one until Wednesday earliest. Please wish me good Karma or pray for me- it appears this is what I need now. Thank you and very happy you got the solution! Wish you the best luck! The rep found one for me in South Pasadena (Old Town). I would keep call them and hope one of the reps would be able to find one for you Good to know, thank you!11Visto0likes0ComentariosRe: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
I appreciate your thanks but I have not been nearly as lucky as you and a couple others here. I've known the cure for at least a week if not more but every TM tech I get refuses to help me find one. Meantime I'm stuck in a dangerous monsoon in LA and cannot go out searching for one until Wednesday earliest. Please wish me good Karma or pray for me- it appears this is what I need now. Thank you and very happy you got the solution!18Visto0likes0ComentariosRe: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
HotSpotPet, thanks for sharing. Will be on it shortly. Unfortunately 1st two reps I've encountered who know this is a cure cannot or will not give out any info on where to find one. Given the fact that I live in America's 2nd largest city I'm hopeful. I still feel horrible for the rural folks who have little if any chance of getting one. How unbelievably awful of T-Mobile! The worst customer service I've dealt w/ in a very long time. I can only hope that people are blowing this up on Twitter (now X). Thank you again and wish me luck!17Visto0likes0ComentariosRe: Unable to use T-Mobile Home Internet with work VPN, any suggestions?
tom2t- mind sharing what city or metro area you're in? I have hundreds of options and could spend an entire weekend looking for the right one. IDK where to begin. My closest local store gave me the same damned one- this before the tickets came flying in and none of us had any idea what was going on. Even though I shouldn't I'd even buy one at this point. Life is hell working off of my hotspot, well slightly less than hell since I can still WFH.17Visto0likes0Comentarios