Forum Discussion

ALocke's avatar
ALocke
Newbie Caller
Hace 10 meses

VPN issues, some work related programs won’t load

We had a big snow storms a few days ago and started having VPN connection issues. It was working fine until then. My company uses a IPSEC VPN and allow us to work remotely.  When I'm home I'm unable ...
  • kelvs's avatar
    kelvs
    Hace 10 meses

    Exact same situation here. Last week was the storm. Everything was working perfectly fine then the day after the storm, VPN is an issue up to now. T-Mobile rep is no help. 

    Tried the suggestion:

    2.4 GHz, and select WPA - Did not work for me 

    2.4 GHz band > select WPA/WPA2 > WPA “TKIP & AES” -  Did not work for me 

     

    I might end up switching Internet promptly because it's an issue especially when you work remotely.

    I’ll search around if I can find other tips 

Ola_in_the_sky's avatar
Ola_in_the_sky
Roaming Rookie
Hace 10 meses
LOOKING FOR HELP wrote:

Called TMOBILE this morning; they said a resolution still wasn't found to fix the issue. Instructed me to check with my IT department to change VPN, I work for a power company they aren't going to just change something because TMOBILE can't get their stuff working. Promptly told them to send me a return label for their box and cancel my service; hate to since it is faster than what I did have but what I did have at least worked with my work computer/vpn.

What jerks they are. Trying to pin it on everyone's VPN! It took me about 6 calls to reps after they knew there was a problem. The ONLY fix right now is to get their new modem. It's white, I don't recall the name but if you backtrack in this thread you'll find it posted twice. Once w/ pic. They have a very limited supply and most reps will tell you they have no way of getting one for you. It's literally a game of keep calling until you get the rep who will help you and send you one. It's not your VPN & they know it! Perhaps that's what they tell everyone on 1st call just to put you off for awhile. I desperately didn't want to change as it had worked perfectly for over a year until this BS started on 1/22/24. If you want to go back demand getting the white modem. Again you'll have to backtrack here to find the name of it. Mine didn't have the name on the box or device but it is white and it did fix the problem.