User Profile
Oracle99
Roaming Rookie
Joined 4 years ago
User Widgets
Contribuciones
Re: Cancel 1 Line
Not allowing cancellation online is something companies do to try and talk people out of cancelling. Or in the case of T-Mobile the rep lied to me and told me I would incur an extra cancellation charge unless I cancelled on the first day of the month. That actually causes you to have to pay for an extra month. And the rep offered to suspend my line until I called back to cancel - something that incurs a charge that wasn't mentioned. And another rep said they would cancel the line and then didn't do it. But this kind of stuff can be penny wise and pound foolish as it really makes me dislike T-Mobile - whose towers I can still use through MVNOs with better customer service. And you can certainly "verify your account" by logging into your account. It is purely done to try and keep people from cancelling.10Visto2likes0ComentariosRe: How do i cancel my account with your horrible, non-responsive company?
It is sad the way they make it hard to cancel. Some overpaid exec thinks that they can retain customers by making it hard to cancel. But there is also canceling an extra line - when they make that hard they are in danger of losing otherwise happy customers who can use T-Mobile towers and phones through MVNOs22Visto1like0ComentariosRe: Cancellation dirty tricks
Which just makes what the Phillipines reps were saying dirty tricks. T-Mobile is trying to not just get us to not cancel a line - forcing us to call where they can try and talk us out of it - they are trying to get a little extra money if they can't talk us out of canceling. Suspending a line adds a charge. Cancelling at the start of a month due to a lie about a charge for cancelling in the middle of a month adds another month bill. This is stealing. And EVEN WORSE - THE SECOND REP NEVER CANCELLED THE LINE!44Visto1like0Comentarios