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Passive45
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Joined 11 months ago
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Re: 2 hours wait for Customer Service
I recently upgraded to the go5g plus plan, everything changed, after reading reviews I decided to test if the argument about large call volumeswas consistent. I decided to outside peak hours during the given time periods 1:00 am, 5:00 am, 7:00 am, 11:00 pm. The results were the same. My wife has a business line it took her 5 minutes to get through. Armed with this information I confronted them, Customer service informed this was a business line so they had dedicated services for such customers. Now the next set of test run was to use 4 different customers on the magenta plan which I don't believe is offered anymore. All phones that I used got through to a live agent within 10 minutes. Another observation made was each were given the option to have their call returned by the automated system. The stated wait time by the system was 30 minutes, butcall werereturned within the following time frames10, 13, 12, and 7 minutes. I am uncertain why I am paying more money but having substandard customer service. They informed me they would document my concern and get back to me. I am still waiting and will be conducting more tests, I have few more friends on the old system that haven't change their plan I need more data to draw a stronger conclusion. But if this is the case it would be very unethical.17Visto1like0Comentarios